Management

• Manage the Operations Department with team located in Singapore, Houston (US), Hamburg (GER) and other offices;
• Implement and monitor Operations procedures and systems to ensure efficient running of the department as well as responsibilities and accountabilities for team members;
• Mentor and support team members and promote training and skill upgrade;
• Liaise and work in close coordination with external Cargo Superintendent (CSI) and contractors where applicable.

Claims & Insurance

• Investigate causation and quantum of alleged claims;
• Mitigate company exposure by use of all available defenses and immunities within contract and/or as applicable within the law;
• In close coordination with AAL Legal team, liaise with Protection & Indemnity (P&I) Clubs and underwriters to ensure effective claims settlement;
• Liaise closely with AAL legal team and Commercial team for the claim settlement amounts & updating claims database;
• Ensure case reports are completed within required timeframes;

Contracts

• Manage and conduct contract negotiation with port and stevedoring service providers where necessary;
• Conduct contract performance reviews;
• Assist in obtaining legal advice on contracts upon request;
• Assist with other contracts or CP’s when requested;

Operations

• Manage vessel turnaround time and costs;
• Manage service providers;
• Liaise with CSI with aim of improving port operations & productivity following each voyage;
• Monitor Key Performance Indicators for various operational matters;
• Review and approve disbursement accounts with port agencies;
• Monitor voyage optimization and handle vessel performance issues.